Refund policy
Dizer Lux Refund Policy
All Sales Are Final
At Dizer Lux, all sales are final. Once an order has been confirmed, we do not offer refunds or exchanges for any products — unless:
The item is defective
The item was damaged in transit, or
You received the wrong item
Defective or Incorrect Items
We take pride in the quality of our products. If you believe you received a defective item or the wrong item, please contact us within 2 days of delivery at dizerlux@gmail.com with the following details:
Your order number
A description of the issue
Photographic evidence of the defect or incorrect item
Once we receive your email, we will review your case and respond within 2-3 business days with instructions on how we will proceed.
If we sent you the wrong item, you will have the option to either:
Receive a full refund, or
Exchange it for the correct item (subject to availability)
Damaged Items in Transit
If your item arrives damaged during shipping, please contact us within 12 hours of delivery with:
A description of the damage
Clear photos of the damaged item and packaging
We will assess the situation and offer a replacement, subject to stock availability.
Exceptions / Non-returnable Items
Certain products cannot be returned or refunded, such as:
Custom or personalized items
Special orders
Please contact us if you're unsure whether your item qualifies.
Exchanges
We only offer exchanges in the following cases:
You received the wrong item
You received the wrong size
To arrange an exchange, email us at dizerlux@gmail.com within 2 days of receiving your order.
Questions?
If you have any questions about our Refund Policy, feel free to reach out to us at:
We’re here to help and ensure your experience with Dizer Lux is exceptional.